Subway LiveIQ – A Guide to Managing Your Subway Franchise

Subway LiveIQ is an online tool specifically designed for Subway franchise owners, available as a website and mobile app, putting real-time sales data and crucial insights like productivity and hourly reports right at your fingertips to improve performance so franchisees like you can drive more sales.

We’ve only scratched the surface of what Subway Live IQ is actually, but rest assured, I am gonna walk you through everything you must know about it including the login procedure, reset credentials, its features, reporting, and much more stuff. Before we jump, know that this tool can revolutionize the way you work. You can get important insights no matter if you’re a Subway employee or a franchise owner. So, get ready to roll.

I am writing down what franchise owners can access from this tool. This includes:

1. Real-time Data
2. Productivity Trends and Reports
3. Check-in and Check-out data
4. Cashbook Records
5. Labor Management
6. KPIs (Key Performance Indicators)
7. WISR Summary
8. Sales Reports
9. Individual Sales Transactions

If you’re a franchise owner, you can figure out what is affecting the profits and how to resolve those issues using the Subway LiveIQ tool. That’s why I call it a goldmine! 🙂

How to Access Subway LiveIQ Login Portal

It’s not rocket science to log into the LiveIQ portal. Stick to these instructions and you’ll access your account quickly.

• Start by opening the main Subway LiveIQ website.
• You’ll spot spaces for typing in your login details on the page (Look at the image below).

• Subway should have given you a username and password to access the portal, enter them here.
• After entering the login details, click the green sign-in button to get into the portal. (As shown in the picture above).
• You’re free to check out and use everything the LiveIQ system offers.

Forget Subway LiveIQ Portal Account Password? Here’s How to Reset

The process is the same for recovering both employee and partner accounts. So, if you have any of these, follow the following instructions:

• Access the login page by visiting the official website.
• Check for the “Forget your password?” link beneath the password field (see img below).

• Click on it and you will be taken to a new page.
• There you’ll have to enter your sign-in name and email address. (look at the image below).

• Once you’ve entered your details, click the “Next” button to move forward.
• Now Subway might show you some instructions to follow for account verification.
• Subway will throw an email into your inbox with a link that you can use to create a new password.
• When you click on the link, you’ll be redirected to a new page where you gotta set a new password.
• Type your new password, then click “Submit” to save it.
• Great job! Go back to the main page, put in your username and new password to get in.

Features of Subway LiveIQ Portal

For Subway franchise owners, the LiveIQ Portal has become an invaluable tool in day-to-day operations. Let me walk you through some of its standout features that have truly transformed the way of managing the business.

Productivity Reports

Productivity reports are one of the features in the Subway LiveIQ reportings. In this feature, reports on daily restaurant productivity and productivity trends are provided as time goes by. Upon selecting a store from the “Select store to view” option, you’ll gain access to the “Owner Productivity” report, providing details about all your restaurants.

Sales Reports

In the sales report feature, total sales, factor, sales tax percent, units per customer, average transaction, total tax, number of transactions, and ratio are displayed. Which allows franchise owners to monitor and analyze their sales performance.

Key Performance Indicators (KPIs)

The KPIs feature provides a dynamic snapshot of every single restaurant and every single day with red, yellow, and green color indicators to highlight their status. The store KPIs report of a restaurant opens as soon as you select a restaurant from the Owner KPIs report.

WISR Summary

The WISR Summary report in Subway LiveIQ provides an overview of total net sales, key sales data by category, cost components (including goods and labor costs), and productivity metrics. It also includes a 13-week view with quarterly comparisons, helping franchisees spot trends over time.

Store Cash Book

When you pick a store from the list, the Store Cash Book feature shows the report of paid-outs, taxable sales, deposits, and cash for a date range at the end of every single day.

Real-time Data

The Real-time Data feature in the Subway LiveIQ portal lets managers keep a gaze on their restaurant’s performance as it happens. This includes tracking sales data of foodstuff like sub of the day, employee productivity, and customer transactions in real-time and providing up-to-the-minute insights.

Register for the Subway Live IQ

Now you know its features and what does it do. The next step is to join LiveIQ. Registration is easy peasy, you just have to follow these simple steps:

1. Go to the official site of Subway LiveIQ.
2. Use the login details Subway gave you to sign in. In case, you didn’t yours, you might wanna contact the LiveIQ department.
3. So this is how you can register and log into your LiveIQ account. You don’t have to sign up from the website, you just need to own a franchise and you’ll get your credentials from the Subway staff.

Subway Live IQ Administration Module

Subway provides franchise owners with an administration module in the LiveIQ portal. Here, users can Set Up Restaurants, Create and Manage Restaurant Groups, Set User Preferences, Set Up Restaurant Preferences, Use News & Notifications, Messages, Alerts, and Access Training Environments and User Guides. I’m writing down a brief explanation of some of these features.

Set Up Restaurant

This feature lets a franchise owner seamlessly set up a new instance of LiveIQ on a restaurant’s POS system, view or update existing information for the POS at their restaurants, and modify restaurant details like the name or time zone. Plus, they can conveniently add extra POS systems whenever needed.

Here’s how to get your restaurant ready in the system:

1. Access the LiveIQ dashboard and click “Admin” from the toolbar.
2. You’ll see an option “Maintenance“, get into it.
3. Then go to “Store Setup“.
4. Now tap on the “Set Up New LiveIQ” option.
5. Follow the instructions provided to configure LiveIQ after the setup wizard appears.

If you want to view or update LiveIQ on a POS:

1. Again click “Admin” from the toolbar.
2. You’ll see an option “Maintenance“, get into it.
3. Then go to “Store Setup“.
4. This time you have to select “View/Update Existing Stores” instead of the “Set Up New LiveIQ” option.
   A table will appear with a list of all the restaurants including status details for every POS configured for that location.
5. It’s done! Now, to update, the following are the steps:
   • Click any restaurant on the table.
   • There you can change the name and set any other time zone.
   • To save changes, click “Next“.
6. Adding a POS:
   • Tap the “Add POS” option.
   • Enter the POS name.
   • To save changes, click “Next“.

Set User Preferences

This feature allows franchise owners to choose their preferred home page when logging in. They can select which group of stores or specific pages appears upon login, cutting down on load times by displaying only the restaurants they need.

To set user preferences:

1. Again click “Admin” from the toolbar.
2. You’ll see an option “Maintenance“, get into it.
3. Then go to “User Preferences“.
4. Pick the team you want to see when you sign in from the choices given.
   LiveIQ initially shows data for all stores upon login. You can customize this setting to display fewer restaurants, which will decrease the loading time for LiveIQ.
5. Choose your desired home page from the Preferences screen.
   A green checkmark will indicate your selection in the upper right corner. You’ll see this page the next time you sign into LiveIQ.

Set Up Restaurant Preferences

To set the hours of operation for your restaurant, follow these steps:

1. Navigate to the Admin section by selecting it from the LiveIQ toolbar.
2. In the Admin menu, choose Maintenance, then select Store Preferences.
3. You’ll be prompted to choose a restaurant if one isn’t already selected.
4. For restaurants that never close, mark the “24-Hour Store” option. Note: This will automatically set the opening and closing times based on the Day Split Hour.
5. For days when the restaurant is closed, check the corresponding boxes.
6. To modify operating hours for a specific day:
   • Locate the day you want to adjust
   • Click on “Edit Times”
   • Choose the new opening and closing times
   • Confirm by clicking “Accept Times”
7. After making all necessary changes, click “Save” to apply your new settings.

Use News & Notifications

Franchise owners can easily stay informed with LiveIQ’s messaging feature. They can toggle between important alerts and informational messages, mark them as read, or remove them when no longer needed.

Access and Navigate Notifications

• On the LiveIQ toolbar, select the Admin option.
• In the Admin main menu, choose Notifications.
• Toggle between News and Alerts by clicking the appropriate tab.

Review Messages and Alerts

• Examine the displayed information in your chosen category.
• Tap on any links in messages to open more info in a new tab.

To indicate you’ve read a notification:

• Choose individual items or use “Select All” for multiple selections.
• Press the button that says “Mark as Read”.

How to get rid of alerts:

• Select specific items or use “Select All” for bulk action.
• Press the “Delete Selected” button to erase chosen notifications.

Subway Live IQ Mobile App

Subway Live IQ Mobile app is a huge facility for franchise owners. By using the mobile app, you can access the LiveIQ dashboard where you can track your restaurant’s sales performance, and monitor key performance indicators (KPIs), WISR data, and productivity all from your smartphone with a series of mobile-friendly reports. Every Subway store owner worldwide can use the LiveIQ Mobile app.

Just Subway store owners and certain staff can use the LiveIQ mobile site. Visit the G Play Store or App Store to download the app. f you spot the app in your search, feel free to install it right away!

The following tasks can be done by utilizing the Live IQ Mobile app:

1. You can analyze sales data to identify areas for improvement in your restaurant’s performance.
2. Access employee attendance information without physically being present at the restaurant.
3. Set up and manage automated KPI notifications for specific restaurant locations, with the ability to send alerts to multiple email addresses.
4. Create instant alerts that notify you and your management team for certain activities that can impact your restaurant’s profitability, such as price changes, sales corrections, full order modifications, and other important KPIs.

Features of LiveIQ Mobile App

The following are the features you can get from the Subway Live IQ Mobile app.

• Clock Ins/Outs
• Alerts
• 13-Week WISR Summary
• Weekly Sales Reports
• End Of Day Report
• Sales By Day Part
• Productivity Report
• KPI Summary
• Help Center
• Hourly Reading
• Individual Sales Transactions
• Sales Overview

Setting Up a shortcut for LiveIQ Mobile

The following steps are the way to setting up a shortcut for LiveIQ Mobile. Follow if you want to add a shortcut:

1. Open Chrome on your smartphone and pay a visit to LiveIQ’s official website.
2. On the login page, input your Subway Partners credentials.
3. After successful login, you’ll see a “Welcome to LiveIQ Mobile” screen. Tap the Enter button on your screen.
4. Next, you’ll be presented with a screen displaying the LiveIQ logo. Tap on this logo.
5. Follow the instructions that appear on your screen to create a shortcut icon for LiveIQ on your device’s home screen.

Note: The exact process for adding the icon may differ depending on your phone’s operating system.

Use of LiveIQ Mobile

• So, after setting the shortcut up, open it.
• You’ll see a list of your restaurants. To access more information about a specific location, tap the arrow symbol beside its name.
• The arrow symbol indicates deeper information levels. You can navigate from daily sales and transaction overviews to hourly breakdowns. These show sales, units, and transactions per operating hour daily.

Wrapping Things Up

For Subway franchise owners, Subway LiveIQ is a powerful tool since it provides real-time data, productivity reports, sales analytics, and KPIs. You can use LiveIQ on web browsers or the mobile app. It provides insights into restaurant operations, employee productivity, and cash management.

Subway LiveIQ lets franchisees make worthy decisions to improve profitability with its features like store cash books, WISR summaries, and customizable alerts.

Then comes the LiveIQ’s mobile app, the lifesaver. It extends the capabilities for owners to monitor performance and receive notifications no matter where they are. Subway also provides you with the LiveIQ Administration Module which manages and schedules digital content across subway locations and customizes settings. It ensures your digital signage is consistent and always on point across all your stores.